Hotlink Provides Online Statement (Hotlink E-Statement) For Prepaid Users
Posted by Chan Kelwin in Malaysia oh MalaysiaAfter many complaints by users who were “cheated” and being highlighted at Jeff Ooi’s screenshots blog, an online system for Hotlink users to check where their credits are spent is now available. Go to Hotlink.com.my and register an account (if you haven’t already done so).
Look for the login/register section in the left sidebar. I tried to register using Firefox but encountered a problem. Use Internet Explorer instead.
To login, both web browsers work. Once you are in, look for the Hotlink E-Statement tab. A new window will be opened upon clicking on it. You can view your previous call/SMS detail charges and top-up details. One thing I notice is that you can only view up to the previous 30 days details. They should have provided an option to view by month and keep at least the past 2 to 3 months details.
Anyway, at least now you know where all your credits are going.
[Via Chorwin]
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yeah their site will only work on IE, the View Bill in their site only works on IE …
@earl-ku
Thanks for testing it out. Strange right? Especially when they have the note in the footer that says it works with Firefox.
i cant open to my e statement account. Password wrong and asking for my mother’s maid name i dont remember i have entered it
I got problem signing in to the e-statement. I had registered to hotlink online account last year to check my usage and statement.
After quite some time I didn’t log in, I had forgotten the password. I try to retrieve the password to my hp. After get a temporary password to log in, I still can’t get in. I checked the agreement box,username and password but the problem still same.
Any other way to solve this problem?
Encounter same problem as Judy.
Encounter same problem as Judy.i have try many time to reset password ,then i call helpline 13008xxxxx(very expensive call charge)can’t help,and lie me call me back.shit!now switch to yellow brand with trooble free.
I’m having the same problem with my e-statement for hotlink as well. when i logged in, it brings me back to the login page and hotlink has not been able to resolve this for me
Am frustrated as hell, may also follow blade’s action by switching to digi
gosh is there any solution for this..i’m having the same problem..why can’t they fix it? how on earth they claim they are No 1 mobile network company in Malaysia sigh
I faced the same problem too, i had reset the password many times and tried for two days..SIGH. Initially, i wana claim the phone bill from my company but now I cant -due to no statement. Why HOTLINK didnt fix it, since happen so long. Poor services.
i have same problem as judy,izhar and other..please help me T_T
I have been to MAXIS centre to report this problem. However, they only help to reset my whole profile and asked me to try again after 48 hours. The officer told me if still cant, pls call their service centre direclty. The next day, I try again, still cant. Same problem. I reali disappointed on it. Even the MAXIS centre can help to solve the problem. I feel lazy to call the service (high cost oso) centre..so.just let it like that lo…SIGH
i face the SAME problem as all of you.n calling the maxis helpline is USELESS.the operators,they are ALL LYING.maxis is the worst telco service ever exist.as a consumer,can’t we do something?we pay them,we have the right to get their best service.after all,we pay for the bills and reload credits for what?
i cant open to my e statement account. Password wrong and asking for my mother’s maid name i dont remember i have entered it
cant open to my e statement account. Password wrong and asking for my mother’s maid name i dont remember i have entered it
I have the same problem also, go to maxis center and lie to fix the problem and call me back. But it will never happen. Just a stupid customer service and bad quality service provider. Finally switch to digi…
maxis ni mcm tk betul la.baru2x ni b’day sy.maxis ckp lau b’day sehari tu blh buat panggilan free..tapi hampe..tk da pun.kmarin b’day suami sy tp tk juga..sdang kn kami da pakai maxis 4tahun..bgs lg celcom 1mguh free..mcm adik sy pakai celcom da 6thn mesti dpat hadia b’day..maxis tipu la.
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Couldn’t agree more…Had a post already written about this too, (good job i checked around first)never mind.It is a really good tune though.
Here’s hoping more labels wise up and do this.