ChanKelwin.com

Maybank used to provide their E-Banking service (Maybank2u) for free to individuals and companies. From my experience, the website becomes very slow or almost inaccessible in the daytime. I have always thought that they should upgrade their servers to accommodate the increasing number of users.

Unfortunately, Maybank has chosen a different approach to “solving” this problem. Only a few weeks ago, Maybank started charging small businesses — partnerships and professionals — a monthly fee of RM10 to use their E-Banking service. This fee will be automatically deducted from the customer’s account monthly until they wish to cancel the service.

As an alternative, those who do not want to be charged an extra RM10 monthly can use their phone banking service instead. They will need to apply for this service at their local branch. The number to call is 1300-88-6688. Unfortunately, I have been trying to call that number for the past hour but it is still engaged.

I am starting to feel very negative about Maybank now. They better improve their services. Maybe they should start at improving their staff’s morale. The protests by Maybank’s staffs in a few states just over a month ago aren’t doing any good to their image either. You can view some of the photos of the protest too.

Related posts:

1. Staf Maybank “Mogok” Minta Bonus (with photos)
2. Maybank Staff Held Peaceful Demonstration To Claim Three Months Bonus
3. 13 Restoran Murni Spaghetti Meatball RM10
4. Survived My First Business Presentation
5. Donate To MAKNA Through Maybank2U

This entry was posted on Friday, November 23rd, 2007 at 12:40 pm and is filed under Malaysia oh Malaysia. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.